Cancellation and Refund


Refund: Trial Period Refund Policy

If you purchase your device on “www.tracknerd.io”, and if you return your device within the 14 calendar days from your date of receipt of the Device (the “Trial Return Period”), then, subject to your compliance with the Terms of Service of this Section, you will receive 100% of your original purchase price for the Device. During the Trial Return Period, your return may be for any reason.

To be eligible for a refund, a Device must be in substantially new condition, and the return must be post-marked (or otherwise delivered to the relevant carrier or received by us) by the 14th day after the date of your receipt of the Device. Refunds will not be issued for Devices that have been damaged or altered in any way, including by affixing adhesive or other items to the Device. For all returns, including returns within the Trial Return Period, you will be responsible for the shipping costs back to our office.

Refunds will be issued for the purchase price of the Device only; refunds will not be issued for activation fees, subscription payments, original shipping fees, or any other fees or costs whatsoever.

The information on Services we provide or refer you to during the sales transaction; the terms in the rate plan describing your plan and Services; and pertinent provisions on our website or in our product packaging. Our Services are subject to our business policies, practices and procedures (“Policies”) including, but not limited to, our Privacy Policy available on our website. You agree to all of our Policies when you use our Services. Our Policies are subject to change at any time with or without notice.


Cancellation: Your Right To Cancel/Terminate A Service

You can terminate a Service at any time in the manner described above in “Term Commitments”. In our Terms of Service policy. You are responsible for all charges billed or incurred prior to the end of the calendar month in which a valid Discontinuation Notice occurs. If a Service is terminated before the end of a calendar month, we will not prorate charges to the date of termination and you will not receive a credit or refund for any unused Service.


Cancellation: Our Right To Interrupt Or Terminate Your Service

We may interrupt or terminate a Service without notice:

        1. for any conduct that we believe violates this Agreement,
        2.  if you exceed an Account Usage Limit (“AUL”),
        3.  if you behave in an abusive, derogatory, or similarly unreasonable manner with any of our representatives,
        4.  if we discover that you are underage,
        5.  if you fail to make all required payments when due,
        6.  if we have reasonable cause to believe that your Device is being used for an unlawful purpose or in a way that
                a.  is harmful to, interferes with, or may adversely affect our provision of the Service,
                b. interferes with the use or enjoyment of Services received by others,
                c. infringes intellectual property rights,
                d. results in the publication of threatening or offensive material, or
                e. constitutes a security risk or a violation of privacy,
        7.  if you provided inaccurate credit information,
        8. if we believe your credit has deteriorated and you refuse to pay any requested advance payment or deposit,
        9. if you modify a Device from its manufacturer specifications or alter it in any way that mechanically is not intended by this Agreement, such as unauthorized                 removal of the SIM card, or
        10. if we believe the action protects our interests or any customer’s interests.


Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.


Your Concerns

If you have any concerns about material which appears on our site, please email to “customerservice@tracknerd.io.”

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